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At Medexa RCM, your privacy and trust mean everything to us. We know that when you share your information, you’re counting on us to keep it safe. This policy explains—in plain language—how we collect, use, and protect your information when you work with us on credentialing, medical billing, and revenue cycle management.
We only collect the information we genuinely need to deliver our services. This may include:
Credentialing information: Professional qualifications, employment history, and ID documents.
Medical billing details: Patient demographics, insurance information, and billing-related records (never more than what’s required).
State licensing info: Certification, degrees, and other licensing details of healthcare providers.
We don’t collect anything unrelated to your business with us, and we never collect data from people under 18.
We use your information to make your life easier and your practice more efficient:
Handling credentialing with insurance companies and regulators.
Managing and submitting claims accurately and on time.
Assisting with state licensing applications and renewals.
Communicating updates and administrative information.
Complying with HIPAA and other legal obligations.
Protecting your information is our top priority. We’re HIPAA-compliant and use strong safeguards:
Only authorized staff can access your data.
We use secure physical, electronic, and procedural measures.
We regularly review and improve our security practices.
We only share your information when it’s essential to do our job—or if the law requires it. For example:
With insurance companies to credential you and process claims.
With state or federal agencies for licensing.
If we’re legally required to respond to a court order or regulatory request.
We never sell or rent your information to anyone, ever.
We keep your data only as long as it’s needed to serve you or to meet legal requirements. When we no longer need it, we securely destroy or anonymize it.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
From time to time, we may update this policy to reflect changes in regulations or our services. If we do, we’ll post the updated version on our website with a new “last updated” date.
If you have any questions or concerns about how we handle your data, we’d love to hear from you:
📞 Call: +1 (848) 236-9642
📧 Email: info@medexabilling.com
🌐 Website: www.medexabilling.com
We’re here to help—and we’re committed to protecting your privacy every step of the way.
